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MyIP.io
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Privacy Policy

Here at MyIP.io we believe in anonymity and are empowering all of our users to take charge of their online security not only through the product we put forward, a reliable, strong encrypted VPN service, but also through a rigorous procedure of storing minimal data securely, with the sole purpose of keeping our VPN service to operate and run smoothly. We conduct our business on a zero logs policy, we do not keep records of your browsing activities, the sites you visit or the content you access.



MyIP's systems, processes and servers do not retain any sensitive/ personally identifiable data, by design.



TABLE OF CONTENTS

1.Data we collect at signup.

2.Data associated with Payments

3.Information included in Connections Logs

4.Information about bandwidth

5.Information included in DNS Queries

6.Information included in Stats & Diagnostics

7.Data collected from Emails or LiveChats

8.Cross Border Processing

9.Access to Personal Data - Internal Security Procedures

10.Your Data Protection Rights

11.Lawful Basis - Applicable Laws

12.Cookies

13.MyIP.io and 3rd Party Platforms

14.Age Restrictions

15.Legal Basis

16.Designated Data Security Responsible

17.Important Notice


1.Data we collect at signup.


The purpose of this data is to complete the order.


The reasons we collect this data are as follows:

  • to complete the order
  • to process your transactions
  • to operate and maintain our services
  • to communicate with you, for customer service purposes or for debugging
  • to keep you updated about any relevant information relating to the service
  • for marketing and promotional purposes
  • to find and prevent fraud
  • for compliance purposes, or other legal rights
  • to improve or personalize our Services

2.Data associated with Payments


Our billing platform is WHMCS and we have 3 payment gateways we use in order to process payments.

2Checkout - 2Checkout Privacy Policy

Paypal - Paypal Privacy Policy

Intuit (that we only enable if you can't complete the order with any of the traditional payment methods mentioned, we then disable it and do not keep your information in our files. - Intuit Privacy Policy

3.Information included in Connection Logs


We keep a bare minimum set of data like the date you connected and from which IP. We collect that data through Radius ( GDPR 2018 Compliance Statement of Radius ).This minimal data is necessary for us to help you in case of a technical issue, solving connection problems or if you need to overturn a region-specific problem like accessing a site that has geo-restrictions.


We do not keep logs of your browsing activities, sites visited, outgoing traffic or content accessed.

4.Information about bandwidth


All MyIP.io VPNs come with unlimited traffic as feature, irrespective of how that bandwidth is used. We only keep a record of the total bandwidth consumed by you to make sure every MyIP.io user gets the same high level of speed and experience with his/her service. If there is a reason to suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth we reserve the right to contact that user and ask them to explain what is going on.

5.Information included in DNS Queries


We do not keep records of DNS queries of our users.

6.Information included in Stats & Diagnostics


We collect minimal statistics to ensure superior performance of service and customer assistance. All data collected for the aforementioned does not include personally identifiable user data. We monitor crash reports to have a clear understanding of the service and events that may occur in the application.

For this reasons we enable the following tools:
Google Analytics - Google Compliance Statement

7.Data collected from Emails or LiveChats


For live chat support we use Tawk. We do not store any of the information contained in the chat on our server. - Tawk's Privacy Policy

8.Cross Border Processing


The data that travels through your MyIP.io VPN travels through our global servers, which might or might not be in your country of residence. When we transfer information through 3rd party service providers we do it in a secure manner. We have data protection agreements signed with them, so that they can't use that data in any way, shape or form without consent.

9.Access to Personal Data - Internal Security Procedures


Access to personal data is limited even within the company and we document any actions that the data security responsible is taking. In case of an unlikely to happen data breach we inform customers about the incident in 72 hours from occurrence.


All public and private keys and passwords are secured using strong cryptographic algorithms where necessary.


If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

10.Your Data Protection Rights


If you are a resident of the EEA, you have the following data protection rights:


You can always access, correct and update the information you provided to us, within your member's area profile.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send to you.

You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at support@myip.io. If you request the deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so

11.Lawful Basis - Applicable Laws


Our commercial entity is located in US. The authority regimenting the lawful basis for US is DMCA.

12.Cookies


We only have 3rd party cookies on our site like Google Analytics, the data collected is not personally identifiable and is not stored on our servers.


Google Analytics - Google Compliance Statement

Through the use of cookies, MyIP.io can provide the users of this website with more user- friendly services that would not be possible without the cookie setting.

13.MyIP.io and 3rd Party Platforms


MyIP.io website might have links to other 3rd parties websites. We do not control how they operate their privacy policy and we are not responsible for them.

14.Age Restrictions


Our service is intended for people of 18 year old or older. If there is a suspicion that your child is using our service, please contact us.

15.Legal Basis


This website is controlled by myip.io from our offices located in the state of WY, US. It can be accessed by most countries around the world. As each country has laws that may differ from those of WY, by accessing our website, you agree that the statutes and laws of WY, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.


Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in US, WY You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts

16.Designated Data Security Responsible


Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection can be contacted at:

Phone: +1 415-830-9077

Email: privacy@myip.io


7.Important Notice


We may change or update our Privacy Policy at times, whenever it is felt necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of the modifications. Since there is no other way for us to make sure about whether you are aware of the changes in the policy, we will take it as an agreement between you and MyIP.io on the privacy policy if you continue to use our service.